Data Protection Policy for the USERS, CLIENTS and SUPPLIERS of SILVIA HERNANDEZ S.L.
1. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA?
The person responsible for data processing with reference to the distinct processes regarding the management of our users, clients or suppliers is SILVIA HERNANDEZ, S.L. with registered offices at Carretera de Préjano, 46, 26580 ARNEDO (La Rioja), and CIF B26309492.
For the purposes of our data protection policy, the contact telephone number is +34 941 382 712 and the contact email is
2. WHAT TYPE OF DATA DO WE HAVE ABOUT EACH PERSON AND HOW DID WE OBTAIN IT?
SILVIA HERNANDEZ S.L. holds the following categories of personal data about our customers and suppliers:
- Identification details.
- Postal and email addresses.
- Commercial information.
- Economic and transactional data.
- Add more categories of data if applicable.
We never deal with specially protected data.
All the aforementioned data we have obtainedeither directly from you by sending a contact form or a commercial offer, contractual proposal, etc. or via your company to provide identification data and other information necessary for fulfilling the contractual relationship between the parties. It is the obligation of you or your company to provide us with any relevant updates in the case of modified infortmation.
3. FOR WHAT PURPOSE DO WE HOLD YOUR PERSONAL INFORMATION?
At SILVIA HERNANDEZ S.L. we hold the data provided by interested persons in order to manage specific activities derived from sales procedures, such as after-sales service, supplier management, quality of services, etc. In this way, we will use your data to carry out some of the following actions:
- Sending the information requested through the contact form on our website, or via any other means of contact with our company,
- will enable us to faciliate product offers and services of interest to both potential and current customers,
- as well as carry out the administrative, fiscal and account management of our clients and/or suppliers,
- and carry out satisfaction surveys and market studies, in order to be able to offer you the most suitable offers and a more optimised quality service.
We will not manufacture commercial profiles based on the information provided and, consequently, we will not make automated decisions based on any commercial profile.
4. HOW LONG WILL WE STORE YOUR DATA?
Personal data related to clients, potential clients, and suppliers that SILVIA HERNANDEZ S.L. compiles through the different contact forms and/or information collection will be kept until its deletion is requested by the relevant party. The data provided by our customers and suppliers will be kept for the duration of the commercial relationship between the parties, respecting the minimum legal terms of conservation.
In any case, SILVIA HERNANDEZ S.L. will keep your personal data for a period of time that is reasonably necessary, taking into account our needs to respond to issues or solve problems that may arise, make improvements, activate new services and meet the requirements required by applicable law. This means that we can keep your personal data for a reasonable period of time even after you have stopped using our products or have stopped using this website. After this period, your personal data will be removed from all systems owned by SILVIA HERNANDEZ S.L.
5. WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?
According to the type of data processing, we summarise the legal basis for it in the following:
LEGAL BASIS FOR DATA PROCESSING
Account Management: billing management for clients and/or suppliers
Maintenance, development and control of the contractual relationship between the parties
Fiscal management: application of withholdings, bonuses, etc.
Maintenance, development and control of the contractual relationship between the parties; Compliance with legal obligations
Administrative management: logistics management, warehouse, deliveries to the customer, reception of goods, etc.
Maintenance, development and control of the contractual relationship between the parties
Marketing: Commercial actions about our products or services directed to our clients or people who have requested relative information from us in the past, including conducting satisfaction surveys with our clients.
Free and unequivocal consent of the interested party (potential clients), we inform you that withdrawl of consent does not automatically nullify the contract that was between the parties; Legitimate interest on behalf of the company in the promotion and marketing of products or services similar to those obtained or requested by interested parties in the past
Regarding the aforementioned rules of authentication, you are obliged to provide personal data. In the event that you do not provide your personal data, your contract can not be executed, nor can we fulful our legal or governmental obligations.
6. WHO WILL RECEIVE YOUR DATA?
SILVIA HERNANDEZ S.L. will never share your personal data with any third party which intends to use them for direct marketing, except in the case that you have expressly authorised us to do so.
We inform you that we can legally provide your personal data to Public Administration bodies and competent authorities in such cases where SILVIA HERNANDEZ S.L. receives a legal requirement by said Authorities or in the case that, acting in good faith, we consider that such action is reasonably necessary in order to comply with a judicial process; to answer any claim or legal claim; or to protect the rights of SILVIA HERNANDEZ S.L., our customers or the general public.
All our companies are located in Spain.
SILVIA Hernández S.L. can provide your personal data to third parties (e.g. internet service providers that help us administer our website or carry out contracted services, support companies, IT maintenance, logistics companies, management companies, tax and accounting firms, etc.). In any case, these third parties must maintain, at all times, the same levels of security as SILVIA HERNANDEZ S.L. in relation to your personal data and, when necessary, they will be bound by legal commitments in order to keep your personal data private and secure, and to only use the information when following the specific instructions of SILVIA HERNANDEZ S.L.
7. WHAT ARE YOUR RIGHTS AS AN INTERESTED PARTY?
Anyone has the right to obtain confirmation on whether or not SILVIA HERNANDEZ S.L. is processing personal data concerning them.
In particular, interested parties can request access to their personal data, and receive it in a common, machine-readable format if the processing is carried out by electronic means (portability rights).
Likewise, interested parties may request the right to rectify inaccurate data or, if appropriate, request its deletion when, amongst other reasons, the data is no longer necessary for the purpose that it was collected.
In addition, in certain circumstances, the interested parties may request the limitation of the processing of their data, or in certain circumstances and for reasons related to their particular situation, the interested parties may exercise their right to oppose the processing of their data altogether. SILVIA HERNANDEZ S.L. will then stop processing the data, except for in the case of compelling legal purposes, or for the exercise or defense of possible claims, or in the exceptions established in the applicable legislation.
As such, we inform you that you reserve the right to withdraw your granted consent at any time, without it affecting the legality of the data processing based on the consent prior to its withdrawal.
The Spanish Agency for Data Protection
C/ Jorge Juan, 6,
28001 - Madrid
Telephone: +34 901 100 099 / +34 912 663 517
8. DATA PROTECTION FOR WEBPAGE USERS
In accordance with the current Regulation (EU) 2016/679, SILVIA HERNANDEZ S.L. informs you that the personal data of all website users will be processed for the data processing activity indicated in each data collection form on our website on behalf of SILVIA HERNANDEZ S.L. Said data processing will be protected by your own personal consent. By clicking on the 'SEND' button, the User consents to the processing of their data by SILVIA HERNANDEZ S.L.
Additionally, we inform you that except for any legal obligation or express consent on your part, SILVIA HERNANDEZ S.L. will not pass on your data to third parties. (but that in the case of any data transfer, we will inform you of which data and to whom it will be passed).
Moreover, the User is informed that at any time he/she can exercise the right to access, rectify or delete data, as well as exercising any other rights recognized in this document and regulated by Regulation (EU) 2016/679, notifying SILVIA HERNANDEZ S.L., at Ctra. De Préjano, 30, 26580 Arnedo (La Rioja), email: .
On the other hand, in accordance with the provisions of Law 34/2002, of July 11th, of the Information Society and Electronic Commerce Services, SILVIA HERNANDEZ S.L. agrees not to send advertising via email without having previously obtained the express authorisation of the recipient. The User may oppose the sending of advertising mail by checking the corresponding box.
9.1. SECURITY MEASURES
SILVIA Hernández S.L. uses security measures required by the standard European and current Spanish data protection laws, taking into account the current state of technology, application costs and the nature, scope, context and purposes of the data processing described, as well as the potentially grave risks to their personal rights and freedom.
9.2. DATA PROCESSING OF MINORS
Under the RGPD (EU) 679/2016 and the RD 1720/2007, minors under the age of 14 can give their consent for the contracting of services of the information society, such as signing up to a forum, completing a contact form, etc. However, it is the responsibility of SILVIA HERNANDEZ S.L. to verify the veracity of the age indicated by the minor.
Occasionally, SILVIA HERNANDEZ S.L. may make changes and corrections to this section of the Data Protection Policy for Users, Customers and Suppliers. Please check this section regularly to see what changes may have occurred and how they may affect you.
This section of the Data Protection Policy for Users, Customers and Suppliers provides you with all the necessary information, in an easy and accessible format, so that you can understand the kind of data that SILVIA HERNANDEZ S.L. holds about its potential clients, customers and/or suppliers, the reason for processing this information, the rights that data protection regulations give you as an affected party, and how to exercise those rights. Therefore, by deliberately providing your personal data through our means of contact and/or by initiating a commercial relationship with our company, we consider that you acknowledge and accept the processing of your personal data as described in this policy. This personal information will only be used for the purposes for which you have provided it, or for specific reasons which national or regional regulations enable us to use it for.
In any case, we must warn you that a refusal on your part to provide us with certain requested information could hinder the development of the contractual relationship between the two parties, which could lead to serious consequences at the time of providing the various benefits considered in the agreed commercial contract with the interested party.
If you have any questions regarding this section of Data Protection Policy for Potential Clients, Customers and Suppliers of SILVIA HERNANDEZ S.L., please contact the company using the address provided in the first section 'Management of Data Processing', and we will be happy to assist you and answer any additional questions you may have.
10. APPLICABLE LEGISLATION
These Conditions will be governed at all times by the provisions of Spanish and European legislation on the protection of personal data and privacy.